Cancellation and Refund Policy
Effective Date: May 21, 2025
Last Updated: May 21, 2025
At DirectMart (https://directmart.in/), we strive to ensure a smooth and satisfactory shopping experience. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds.
1. Order Cancellation
- – You may cancel your order within 24 hours of placing it or before it is dispatched, whichever is earlier.
- – Once the order is shipped, it cannot be cancelled.
- – To cancel your order, please contact us at directmart365@gmail.com with your order ID.
2. Return Policy
- – Products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
- – Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
- – Certain items like perishables, personal care products, and opened electronics may not be eligible for return.
3. Refund Process
- – Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- – If approved, your refund will be processed to your original payment method within 5-7 business days.
- – Shipping charges (if any) are non-refundable.
4. Late or Missing Refunds
- – If you haven’t received a refund yet, first check your bank account again.
- – Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- – If you’ve done all of this and still have not received your refund, please contact us at directmart365@gmail.com.
5. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
Email: directmart365@gmail.com
Phone: +91 7896934508
Address: Biswanath chariali, village -Lehugaon, 784176