Shipping and Delivery Policy
Effective Date: May 21, 2025
Last Updated: May 21, 2025
At DirectMart, we are committed to providing a reliable and timely delivery experience. This Shipping and Delivery Policy outlines how we process, ship, and deliver your orders.
1. Shipping Locations
- We currently deliver to most major cities and towns across India.
- Serviceability may vary based on your location and the availability of courier services.
2. Order Processing Time
- Orders are typically processed within 1-2 business days from the date of purchase.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Methods and Timeframes
- Standard Delivery: 3–7 business days (depending on your location).
- Express Delivery: 1–3 business days (available in select locations).
- Delivery times are estimates and may vary.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order value.
- Free shipping may be offered on orders above a certain value, subject to current promotional offers.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your order using the courier’s website or via the tracking link provided.
6. Delays and Exceptions
- Deliveries may be delayed due to unforeseen events such as weather conditions, strikes, or courier service issues.
- DirectMart is not responsible for delays after the order has been handed over to the courier partner.
7. Failed Deliveries
- If a delivery fails due to an incorrect address or customer unavailability, re-delivery charges may apply.
- In cases of repeated failed delivery attempts, the product may be returned to our warehouse.
8. Contact Us
If you have any questions or concerns about your order shipment, please contact us:
- Email: directmart365@gmail.com
- Phone: +91 7896934508
- Address: Biswanath chariali, village -Lehugaon, 784176